Securus Technologies is a company that offers communication solutions for correctional facilities that are based in North America. The head office of the firm is in Dallas, Texas and it has been hired by 3450 correctional institutions, which hold a total population of approximately 1.2 million prisoners. The main services that the company offers are communication, inmate self-service, overseeing goods and services, response to emergencies, investigation, information control, biometric analysis, and informing the public. The solutions of the company are provided with a goal of guaranteeing safety and connecting people.
The firm has announced the release of a new application, which is referred to as the Inmate Forms and Grievance software, and it will be launched on ConnectUS. Mr. Russell Roberts, who is the deputy president of marketing and strategy at Securus Technologies, believes that the firm has a target of being a reliable source of the newest technology for all its customers. The latest innovation, which is the Inmate Forms and Grievance software, portrays this mission since it is a top-notch technological tool that makes work easier for the correctional facilities’ staff.
Many prisons in the United States use papers form for making various requests such as medical, signing up, or presenting grievances. The process of distributing the forms to the inmates and collecting information from them is hectic and time-consuming to the officers who work at the correctional facilities. Securus’ program simplifies the job since the officers can make personalized forms for different types of applications that are made by the inmates. Various modifications can also be easily done since the forms do not involve printing. The new digital application also works faster, and it can complete an average of 13.8 requests each month from every prisoner. It also informs the detainees on the status of their applications.